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Table of Contents


Introduction
1 - Getting to Area Code Specific Exchanges
2 - Adding an Area Code Specific Exchange
3 - Editing/Removing an Area Code Specific Exchange
4 - Finalizing Changes
5 - Applies To
6 - Support


 

Introduction

There are three different ways InphoniteVoice can dial a phone number. In many areas, one might need InphoniteVoice to dial a phone number:
 

•With all 10 digits, for example, 520-797-1844.

10 digits with a 1 on front of the phone number, for example, 1-520-797-1844 

•Only dial the seven digit phone number, for example, 797-1844


Without dialing the number correctly, there will be an intercept message. The on-site versions of InphoniteVoice have the ability to dial using special rules at the interface level.
 


These are the parts that make up a phone number in the United States.

This article will detail how to make exceptions for different exchanges within the interface service. The items reviewed in the this article details how the system dials based on the phone number exchange, not the area code which needs to be configured independently from exchanges in order to work. For an in-depth look at the metro calling table, click here
 

1 - Getting to Area Code Specific Exchanges

To get started, open the InphoniteVoice Admin. 


 


After the admin is open, you should see a screen like this. 


 


Once the admin is open, click on Settings and Servers on the sidebar to the left.

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There will be some more options below which include, Core Service, Import-Export Service, Interface Service, and Messaging Service. To make changes to the specific area code exchanges, click on Interface Service.

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The Interface Service settings will be displayed on the screen. Scroll down to the section labeled Phone Number Manipulation


 

 

2 - Adding an Area Code Specific Exchange

Click on the box to the far right that contains ellipses. 


 


A new box should come up that looks similar to this. If the area code is not present, it can be added. There is a drop down menu which will show all area codes that have a special rule for how the phone number is dialed.

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Once the area code is selected, click the add button next to Exchange Numbers.

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Enter the exchange to the phone number in the box. Typically, for example, if there are only four hundred exchanges, and three of the exchanges require a special dialing rule, entering the lower amount of exchanges is much easier to make changes to. Please add exchanges wisely.

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Once the exchanges are entered, click OK. This will take you back to the dialogue box that allows for adding, removing, and editing exchanges. If there aren't more changes that need to be made, it is safe to click OK but there is one more step to finalize the changes.

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3 - Editing/Removing an Area Code Specific Exchange

Click on the box to the far right that contains ellipses. 


 


There is a button labeled Edit above the box with the exchanges listed. Highlight the exchange you would like to change and click Edit.

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A new box will come up and that is where the exchange can be edited.

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If any exchanges need to be deleted for any reason, just highlight the exchange(s) and click Delete.

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Once the exchanges are entered, click OK. This will take you back to the dialogue box that allows for adding, removing, and editing exchanges. If there aren't more changes that need to be made, it is safe to click OK but there is one more step to finalize the changes

4 - Finalizing Changes

To finalize the changes to the system, the Interface Server needs to the restarted. The Interface Server is responsible for sending reminders. This step is mandatory. First, click on the button in the sidebar called. Service Status 

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This is how the interface server should appear. All that needs to be done is to click the button to the far right that looks like this:

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This is how the interface should look if everything was done correctly:

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5 - Applies To

This applies to InphoniteVoice 7.
 

6 - Support

If you are unable to find answers to your questions, our Technical Support Department offers per-incident support and annual maintenance contracts.

- OPEN A SUPPORT CASE -

All requests received between 9:00am and 6:00pm Eastern (6:00am and 3:00pm Pacific), Monday through Friday, will be responded to that same day. Our Technical Support team responds to requests in the order received. Requests from customers with Premium Support or Elite will be placed at the head of the queue and attended to by the next available Support Technician.

PLEASE NOTE: Before contacting our Technical Support Team, please review our article "Before You Contact Support".

For more tips and useful information, be sure to check out the Inphonite Blog.

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Keywords: area, code, exchanges, dialing, automatic